Privacy Policy

Latest version: 7th March 2023 

Welcome to Your Way Home, we are an online platform that wants to make journeys at night for women and gender minorities more affordable, safer, and convenient. Thank you for sharing your personal data with us to help improve our services and customize the user experience. We want to give you transparent and clear information on the collection, usage, and sharing of your data when you access our website at and when you use our services.  

The following section will explain to you the details of how we collect data, what data we collect, how long it is stored, with whom it may be shared, and your rights regarding your data. It is recommended that you read this policy along with our Terms of Use. Your data is handled in compliance with the regulations stated in the General Data Protection Regulation ("GDPR"), alongside the Data Protection Act 2018 for the UK, and any other relevant data protection laws. 

Your Way Home will never disclose the information of its users in any other way than the one expressed in this Privacy Policy, unless required by the competent authority and in accordance with the Law. The purpose and basis of our personal data processing is the fulfilment of a service consisting of the functionality of Your Way Home platform application under the protection of article 6 letter b of the GDPR. The only consequence of not providing this data is not being able to use the functions that require it.  

To ensure that our Privacy Policy is updated, we regularly review it and encourage you to do the same via our website. If there are any changes made to this policy, an updated version will be available on our website. In the event of any significant changes to this policy, we will provide prominent notice and may contact you directly via email or other means. 

Please note that our services are not intended for minors under the age of 18 or any other age limit specified by your jurisdiction, and we do not knowingly collect data related to children. If you have reason to believe we have collected such information, please contact us at

1. Who are we?

This Privacy Policy applies to all legal entities associated to Your Way Home, which is the primary data controller. Our Chief Compliance Officer oversees compliance for the entire organisation. If you have any questions about this policy, including inquiries about your rights under data protection laws, please contact our Officer at Whenever we use the terms "YWH", "we", "us", or "our" in this Privacy Policy, we are referring to our organisation. 

2. What data do we collect, when, and where?

The data that may be collected, used, stored, and transferred by us may fall into the definition of personal data. According to GDPR law, personal data refers to any information that can directly or indirectly (when combined with other information) identify you. We have categorised this data into different groups, depending on the interaction you have with us and our product. 

Your personal data is not sold to third parties. When we perform statistics on the use of the application, they do not contain your personal data or other additional information for the purpose of the measurement that allows you to identify yourself individually. 

2.1. Data we collect when you use our website. 

By visiting our website, our servers will collect technical and use data related to how you use our website. This data may include information such as the time and date of access, IP address, browser type and plug-ins, time zone, operating system, type of device, and other similar non-personal identifiers found on the devices you use to access the website. 

2.2. Data we collect when you register for an account. 

To become a YWH user, you will need to create an account by registering with us. To do so, we will require some identity and contact data, such as first and last name, e-mail address, gender, and official documents such as national ID, driver’s license, or passport, as well as profile data like city of residence and employee/student status. These last two are essential to validate the eligibility for our service. 

2.3. Data we collect when you use our service. 

To be able to benefit from our service, you must comply with our Terms of Use, and by doing so, we will be collecting geospatial data, which includes information on how you use our partners’ vehicles, including trips origins, destinations, times, and paths. Additionally, we will collect profile data, which includes your purchases to our partners, interests, preferences on communications and marketing, survey responses, and feedback, among others. 

Your personal data is only saved for as long as you wish to keep your account with us. If you request it, they will be removed along with it. 

All reports are public. When you make a report, your name, the content you enter, and the location of the report are shared. If you use the option to report anonymously, neither your name nor avatar will be public. If you delete or edit one of your reports, a record of the previous version of this will remain. When you make a report, we also register your geolocation for usability analysis and statistics, this information is exclusively used by Your Way Home for internal development purposes, and we do not deliver or sell it to any third party. 


2.4. Data we collect when you reach out to us. 

Suppose you wish to reach out to us or are part of any event where we are part of the organisers. In that case, we may collect user content and contact data that is needed for supporting you, such as phone numbers, feedback, photographs, and audio, or video recordings. 

2.5. Data that is not subject to this Privacy Policy. 

Additionally, we process Aggregated Data which refers to statistical or demographic data that may be derived from your personal data but does not reveal your identity, either directly or indirectly. This type of data is not considered personal data under the law. For example, we may use the data you give us when registering and using our service in an aggregated form to determine usage patterns. Since this data is not subject to regulation, its processing is not governed by this privacy policy. We reserve the right to use and disclose such Aggregated Data to our partners, advertisers and other third parties at our discretion. 

3. How and why do we use your data?

We do not sell, trade, rent or otherwise share for marketing purposes your Personal Data with third parties without your consent, except as otherwise stated in this Privacy Policy. We may share Personal Data with outside parties if we have a good-faith belief that access, use, preservation, or disclosure of the information is reasonably necessary to meet any applicable legal process or enforceable governmental request. 

In the event we undergo a business transaction, your Personal Data may be among the assets transferred. You acknowledge and agree that such transfers may occur and are permitted by this Privacy Policy, and that any acquirer of our assets may continue to process your Personal Information as set forth in this Privacy Policy. 

In the case we need to share your data with any of our partners, they have assured us that they comply with GDPR and there are data processing agreements in place between them and us that ensure the security of your personal data and prohibit them from using it for their own purposes, unless necessary to provide their services to us (in which case, we will notify you). We allow them to process your personal data only for specific purposes and as directed by us. 

We have created a detailed description of how we intend to use your personal data, types of data, purposes, and for how long they will be stored. In cases where applicable, we have also indicated our legitimate interests. 

Type of data 


We need this data to… 

Period of storage 

Technical and use  
(Time, date, IP address, browser, time zone, device type, operating system) 

To determine the times, devices, browsers, and places from where our website is used to better the user experience and provide new services to the audience

Run and grow our business, analyse how our page is used, identify current and define future customers, finetune a marketing strategy

Indefinite until you request its removal

(Gender, official document)

To register you as a new user and provide you with our services

Provide you our service and for compliance of law and contracts with partners  

Max. 1 week

(Full name, e-mail address, phone number)

To manage our relationship with you, which includes notifying you of changes in our policies, services, or any communications-related activity

Provide you our service and have a positive customer experience with our users 

As long as your YWH account is active 

(Paths, origins, destinations, times)

To analyse travel patterns from our users to better our services, marketing, and customer experience 

Run and improve our business 

Indefinite until you request its removal 

(city, employment status, purchases, survey responses, interest, feedback, communications and marketing settings) 

To run analytics to improve and expand our services, marketing, and communications, suggest products that may be interesting to you, and measure marketing indicators. This may include sharing your data with our partners 

Provide you our service, run our business, identify current and define future customers, finetune a marketing strategy 

Indefinite until you request its removal 

User content (feedback, photographs, audios, videos) 

To manage our relationship with you, create and run communications campaigns, advertisement. This may include sharing your data with our partners 

Provide you with our service and improve it using your feedback 

Indefinite until you request its removal 

In compliance with the requirements of the General Data Protection Regulation (GDPR) of the European Union, you have the right to access and modify your personal data, which you can exercise at any time by entering to your account settings. In addition, you have the right to the portability of your personal data. This means that you can ask us for a copy of all the personal data we store about you. You can exercise this right once every 3 months.

You also have the right to delete your personal data. Thus, if you wish, you can also delete your account and ask us to delete all your personal data contained in it, which cannot be recovered. To make these requests you must contact us at In this case, we will only keep a record of your deletion request for legal purposes.

Finally, you have the right to restrict the processing or collection of your personal data, but since we do not make a passive treatment of your personal data, it is enough that you do not use our application so that there is no collection.

You have the obligation to provide reliable data in your account. If these do not allow us to verify your identity at the time of making a request regarding your personal data, the exercise of these rights will not be possible.

4. How do we protect your data?

We implement security measures designed to protect your information from unauthorized access and potential security breaches by implementing technological security measures. However, these measures do not guarantee that your information will not be accessed, disclosed, altered, or destroyed by breach of such firewalls and secure server software. By using our Service, you acknowledge that you understand and agree to assume these risks.

5. What can you do if you do not want us to have your data anymore?

You have the right at any time to prevent us from contacting you for marketing purposes. You also have the right to access, consult, update, correct, restrict, erase, and transfer all the data we have on you. If you want to exercise any of those rights with us, please contact explaining your request and we will kindly process it.

6. Finally, a few other things to consider

Link to other websites

We may provide links to other websites or applications that are not owned or controlled by us. Please be aware that we are not responsible for the privacy practices employed by those websites or the information or content they contain. This Privacy Policy applies solely to information collected by us through our website and services. We encourage you to read the privacy terms of other websites before proceeding to use them.

Changes and amendments

We reserve the right to change this policy and our Terms of Use at any time. We will notify our Privacy Policy changes by sending you an email to the contact information you have provided. Please check periodically the Website for updates.


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